Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Printing Tips
Can I screen print the collapsible or bottle coolies and run them through my drier?
Most driers operate at about 335 degrees which will work fine with the collapsible coolies. You can use your standard plastisol inks.
Can I use a heat press to apply decoration?
The collapsible coolies, unsewn coolies, and zipper bottle coolies all can be decorated with a heat press. Means of decoration can include sublimation, heat applied vinyl, and heat transfers. The foam (stand up) coolies can NOT be heat pressed.
Do you offer colors not shown on the website?
We keep our website up to date so all of our current colors are shown online. We can do custom colors for orders of 20,000 and up.
How do I sew up the unsewn coolies?
After you print or embroider the coolie you simply straight stitch up the sides with the coolie inside out, then turn right side out. The stitching should be done with a heavy duty needle and as close to the edge as possible.
My Account
How do I create an account?
1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
Please click here for more information on returning an item.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our Returns Policy for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Shipping and Returns
What does "Economy Shipping (7-10 Business Days)" mean?
When you choose "economy shipping (7-10 business days) you should only do so when time is not a factor for your order. This shipping method is processed differently than regular ground shipping and will require 1-3 business days for departure from our warehouse PLUS the transit time. We will ship the order USPS, FedEx, or UPS depending on the way that is most economical for us. This process can take upwards of 2 weeks for arrival in some cases. If your time frame is urgent, PLEASE select a shipping method other then Economy Shipping.
Do you ship to my country?
The country drop down menu in the checkout page list the countries we currently ship to outside the USA.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We ship USPS & UPS and do not allow shipping on second or third party accounts. Economy shipping requires 7-10 business days additional time. Please don't use this method if you need a quick shipment. Orders received by Noon EST typically ship the same day. Orders received after noon EST sometimes ship the same day but will ship by the next business day. Please allow for shipping time from UPS. (Based on stock availability) There is a handling charge included in the shipping price. This seems especially high if you order a low number of pieces. This handling charge (especially for a small order) is not avoidable. We offer our products with a ONE piece minimum but in order to be able to offer this must charge the handling.
What is the return policy?
Returns
Our products are returnable with prior approval from our customer service department. The original shipping charges for the order are NOT refundable NOR are the return shipping. There is a 15% restocking fee for any return that will be deducted from the refund.Return authorizations must be requested within 1 week of receipt of goods and received within 3 week of receipt of goods.
Defective Merchandise
We will guarantee that our products will be free of material defects. We do not consider an item to be defective if normal wear is determined to be the cause of the defect. Our quality control team will review all claims and the history of any issues of the product in question to determine a defect.
Shipping Charges
Shipping charges are not refundable on any order unless the mistake was clearly made by For-Most Specialties LLC (BlankKoozies.com) in which case we will cover the shipping cost as determined at the time of the request.
Please contact customer service for more information on returning an item or to get a return authorization.
Guarantees
Low Price Guarantee
It is our commitment to provide you with the best value, at a great price, with unlimited assortment and great customer service. We value your business and strive to keep our prices low! We strive to be the best overall choice, but may not be the cheapest
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Buyer Guide
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
Pricing and Billing
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse. If your purchase is for resale, please contact us for the necessary paperwork and then we can flag your account so tax is no longer charged.
I have a question on my charges.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service (513-598-6300) for further assistance.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged when you submit order.
Additional Support
How do I contact you?
Please click here for our company contact information.
